Due to the many types of products we sell, returns are considered on a case by case basis.
Vacuum tubes, phono-cartridges, and other wear-items are not refundable unless NEW and defective out of the box. If defective, they are eligible for an exchange if authorized by the manufacturer. No refunds will be issued until the returned item is determined to be defective, by House of Stereo or the Manufacturer.
House of Stereo’s definition of Special Order Items; Any Item that is ordered especially for you, is considered a “Special Order” item. Once “Special Orders” are placed, they are non-refundable or at the very least, subject to a 25% restocking fee, plus freight or Shipping, at the discretion of House of Stereo.
For any authorized return item that is damaged, cosmetically impaired, or returned missing accessories, or with damaged or missing original manufacturer’s packaging and materials, House of Stereo reserves the right to impose a re-stocking fee of 25%
NOTE: If the customer received Free Shipping with the order and the item is returned, the shipping credit the customer received will be deducted from the final refund amount.
All sales on used gear are final. No refunds or partial refunds are available.
NOTE: An explanation for all returns (defective, damaged, etc) is required to receive an RMA number (Return Merchandise Authorization) which must be noted on the outside of the shipping container. Your return package must include the following: a note detailing the reason for the return, all original packing materials, including cables, power supplies, instructions, remote controls, warranty cards, etc. Your package must arrive in re-salable condition. If these instructions are not followed your return will not be accepted.