Refund policy
Due to the wide range of products we offer, return eligibility varies by product category. Please review the full return policy below for exclusions and conditions.
30-Day Return Policy
House of Stereo offers a 30-day return window for many items we sell, beginning on the date of delivery.
To be eligible for return, items must:
• Be returned within 30 days of delivery
• Be in original, resalable condition
• Include all original packaging, accessories, manuals, cables, warranty cards, and materials
Items that have been opened or used are subject to a restocking fee of up to 25%.
Items that arrive opened, cosmetically damaged, missing accessories, or without original manufacturer packaging may be subject to a restocking fee of up to 25%, or the return may be refused if the item cannot be resold.
Return shipping costs are the responsibility of the customer unless the item is confirmed to be defective.
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Non-Returnable Items
The following items are not eligible for return:
• Headphones and other items worn on the body (for hygiene reasons)
• Vacuum tubes
• Phono cartridges and replacement stylus
• Other consumable or wear items
These items may only be exchanged if they are brand new and determined to be defective out of the box.
Refunds or exchanges for defective items will only be issued after the item has been inspected and confirmed defective by House of Stereo or the manufacturer.
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Special Order Item
Items that are ordered specifically for a customer are considered Special Order Items. The majority of items on our website are Special Order.
Once a special order has been placed with the manufacturer:
• The order cannot be cancelled
• The item is non-returnable
If the item you purchase does not fall in the following category, it is considered a Special Order:
- Turntables under $400
- Pro-ject connect-it cables
In limited circumstances where a return is approved, a restocking fee of up to 25% plus all shipping and freight charges may apply.
Magnepan speakers are considered Special Order Items.
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Audio Group Denmark Products
All Audio Group Denmark products (including Børresen Acoustics, Aavik, Ansuz, and Axxess) sold by House of Stereo include the manufacturer’s 5-year warranty covering defects in materials and workmanship.
These products are special-order items that ship directly from Denmark and typically require 2–4 weeks for fulfillment.
Audio Group Denmark products are non-returnable and orders cannot be cancelled once the order has been placed with the manufacturer.
If a defect arises during the warranty period, House of Stereo will assist in coordinating repair or replacement in accordance with the manufacturer’s warranty terms.
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Free Shipping Orders
If an order qualified for free shipping and the item is returned, the original outbound shipping cost will be deducted from the refund amount.
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Used and Demo Equipment
All sales on used and demo equipment are final.
Used items are sold as-is and are not eligible for returns, refunds, or partial refunds. Exceptions will not be made.
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Return Authorization (RMA)
All returns require a Return Merchandise Authorization (RMA) issued by House of Stereo.
Returns sent without an RMA number clearly marked on the outside of the shipping carton may be refused.
All return shipments must include:
• A note explaining the reason for the return
• All original packaging materials
• All accessories, cables, manuals, power supplies, remotes, warranty cards, and included components
Returned items must arrive in resalable condition. Returns that do not meet these requirements may be refused or subject to additional restocking fees.