Shipping policy
Shipping Policy
Signature Requirement
A signature is required for delivery on all orders over $700. No exceptions will be made.
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Order Processing
House of Stereo processes and fulfills orders as quickly as possible while maintaining our quality standards. While we make every effort to keep products in stock, items may occasionally become backordered and temporarily unavailable.
Orders are processed and shipped Monday through Friday. Orders are not shipped on Saturdays or Sundays.
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Free Shipping Orders
For orders that qualify for free shipping, House of Stereo reserves the right to select the carrier and shipping method.
If you select a paid shipping method at checkout, your order will be shipped using the selected carrier and service.
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Shipping Method Selection
The shipping method selected at checkout applies only to the method of transit and does not affect order processing time or the date your order ships.
For example, if you select express shipping (overnight, next-day, two-day, etc.), your order will still go through our standard processing period before shipment. Processing times may vary and can take five or more business days depending on product availability and order volume.
Once your order is ready to ship, it will be sent using the shipping method selected at checkout.
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Transit Times
House of Stereo and our shipping partners do not guarantee delivery dates or transit times, regardless of the shipping method selected.
Any delivery estimates provided by House of Stereo, shipping carriers, or other third parties should be considered estimates only.
Shipping carriers typically do not include weekends in their transit time estimates, and none of the shipping options offered on our website guarantee delivery on Saturdays or Sundays.
Customers are responsible for providing accurate shipping information, including the correct mailing address and a valid telephone number, when placing an order.
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Local Pickup
Our website lists “Local Pickup Available” for all products we sell. This does not necessarily mean that an item is currently in stock or immediately available for pickup.
The designation simply indicates that local pickup is an available option, as House of Stereo is a brick-and-mortar retail store open to the public. Customers are encouraged to contact us in advance to confirm product availability before arriving for pickup.
Shipping Magnepan Speakers:
Magnepan speakers are not part of our “Free shipping over $2000” offer. Magnepan speakers ship on a pallet via freight carrier. As stated on all Magnepan product pages, we will reach out to you after your purchase to provide a shipping quote. Alternatively, we encourage buyers to contact us prior to making a purchase so that we may offer a shipping quote.
INTERNATIONAL ORDERS:
International orders do not qualify for free shipping